COMPUTER AND IT SUPPORT SERVICES

Computer and IT Support  at WAC provides computer access and IT support aimed at bridging divide in the local community. We provide IT support  to the public on Tuesdays and Thursdays at 3.00pm  offering help with:

Troubleshooting personal devices (computers, smartphones)

Adapting equipment for users with disabilities

Helping users gain access to vital services like passports and travel cards

Setting up email accounts for beginners

Guiding users through safe digital practices (e.g. password security, logging out in public

Council flat searches and follow ups.

Registration with Waterloo Legal Advice Service (see earlier in report) for people who car this for themselves.

Helping contact family and friends via email and social media

Searching for jobs online, create CVs, applications and cover letters

Learning Environment – the service is designed to be safe, friendly and supportive, allowing us explore their digital identity without fear or judgment. Mistakes are treated as learning opportun and users are encouraged to build confidence in their digital skills.

DIGITAL INCLUSION

A computer is no longer a luxury — it’s a vital tool, as essential today as food and water. Learning computer skills is as fundamental as reading and writing, opening the door to the knowledge and confidence needed to thrive in the modern world.

At the Waterloo Action Centre, we’re proud to offer access to computers that have been thoughtfully and generously donated by local businesses upgrading their IT systems in ways that benefit the community.

Instead of going to landfill, these machines have been cleaned, rebuilt, and made available to our users and learners at no cost. We will teach you how to use them in a friendly and supportive environment.

If you need a computer or want to learn more, come in for a chat.